Support for you

We are here to help and guide you every step of the way.

This page is where you will find answers to our most frequently asked questions. We will continiously update this page to ensure that we are providing as much information and support as we can. If you don't find the answer you are looking for please contact us for assistance.
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FAQ - HGV Online Transport Manager CPC

  • Can I take the OCR examinations online within the course?

    No. Formal OCR examinations are carried out at approved centre's. A full list of approved centre's is included within the course along with clear guidance for arranging examinations.

  • Are OCR examination fees included within the cost of the course?

    No. All examinations are arranged directly with approved centre's throughout the UK (we will provide you with information and instructions) and therefore we do not have anything to do with their booking processes. In 2018 we will introduce this service.

  • Do you have practice tests within the course?

    Yes. There are multiple mock exams and mock case studies within the course, they cover all topics.

  • Can I only access the course once?

    No. You have access to the course for 1 year and you can complete the course within that time frame as many times as you like

  • Can I complete each module more than once?

    Yes. You can go over each module as many times as you want to.

  • If I need help where do I get support?

    All students have access to support via telephone, email and online.

  • How much time do I need to dedicate to studying?

    You can study at your own pace. As an example to complete the course over a 12 week period you would need to study for 1-1.5 hours per day

  • Will this course make me a fully qualified Transport Manager?

    This course prepares you for the OCR examinations to gain a Certificate of Professional Competence in Road Haulage Operations Level 3. If you successfully pass the examinations you will be a fully qualified Transport Manager.

  • Can you guarantee I'll pass the exams?

    No and nor can anyone else however, we have provided you with all the tools and information you need to enable you to pass them. We're confident that if you study and utilise all the tools we've provided you with, you'll gain a full understanding and increase your chances of passing.

  • What happens if I fail the exams?

    If you fail the exams its down to lack of understanding, lack of study or lack of revision so we recommend that you work hard and be committed to your studies and utilise all the tools we have provided you with. If you do fail you can simply complete the course again, there is no limit on the number of attempts you can have at the exam and there is no limit on the number of times you can complete this course. You'll have access to this course for a year so if you do fail exams within that time frame you can re-do this course again without spending any extra money.

  • Do I need any other training before I sign up to this course?

    No. This course is open to anyone who wishes to study before undertaking the OCR examinations

  • Do I need any special equipment to complete the course?

    Our course is web based so the essentials is just a computer / tablet with internet access. In addition we also recommend students have access to a printer or at least the opportunity to login where they access a printer and also a calculator.

  • I'm not good with computers, is this course going to be right for me?

    Yes. Providing you have a basic understanding of computers and are capable of getting onto a webpage online then this course will be suitable for you. We've made it very user friendly and simple to use. We also offer every student support via telephone, email or online should you get stuck.

FAQ - Online Transport Manager CPC Refresher Online

  • I run on a restricted licence and don’t have a qualified transport manager, is this course suitable for me?

    Yes! This course is suitable for any operator licence holder regardless if you are a qualified transport manager or not.

  • What will this course learn me?

    Everything you need to know and do to maintain a compliant operation

  • Why would I do a refresher when I already hold a CPC?

    Legislation and best practices are always changing. It’s important to stay up to date with the latest information to make sure you remain compliant with the undertakings of the operator licence. You should complete a refresher on an annual basis to show continuous professional development and stay up to date.

  • The traffic commissioner has told me I must attend a refresher, will this online course be ok?

    No, although this course is in depth we always recommend you attend a training session with a qualified and experienced instructor where the traffic commissioner has stated that you must upskill. We do offer offline training courses. Please call us on 01406 424500 to discuss your requirements.

  • I’m only a very small operator, is this course for me?

    Yes! As an operator licence holder its essential you know what your legal and operational responsibilities are

  • Will this course make me compliant?

    The course will show you exactly what you need to do in your role in order to be compliant however; the decision to be compliant is yours as the operator. We can only tell and show you what to do, it is up to you to implement it within your business.

FAQ - Transport Manager Road Haulage CPC R1 & R2 Mock Examination Papers

FAQ - Understanding Drivers Hours & The Working Time Directive

  • Will this course make me compliant?

    The course will show you exactly what you need to do in your role in order to be compliant with regards to drivers hours and the working time directive however; the decision to be compliant and follow the advice and guidance is yours. We can only tell and show you what to do, it is up to you to implement it.

FAQ - Audits for Transport Companies

  • Is this course suitable for those who have been advised by the traffic commissioner to have an audit?

    No it is not however, we do offer full auditing services. Please contact us on 01406 424500 to confidentially discuss your requirements and visit our website for more information.

  • Does this course replace an external auditor?

    This course does not replace an external auditor however, it will show the traffic commissioner that you take compliance seriously and take active steps to monitor your company’s performance to ensure compliance across your organisation.

  • I’m only a very small operator, is this course for me?

    Yes! This self-audit course has been designed for operators of all sizes and on all types of operator licence. Your business is never too small to check compliance with the undertakings of your operator licence

  • Will this course make me compliant?

    The course will show you exactly what you need to do in order to be compliant however; the decision to be compliant is yours as the operator. We can only tell and show you what to do, it is up to you to implement it within your business.

FAQ - Vehicle Safety at Work & Banksman Awareness

  • Will this course make a qualified banksman?

    No! This course will give you an overview of the banksman and teach you the universal signals used. It will not give you authorisation to work on a site as a banksman. We do offer banksman and shunter training courses, please call us on 01406 424500 to discuss your requirements and visit our website.

  • Is this a full health and safety course?

    No this is a site safety awareness course when working with HGV’s

FAQ - How to Use a Digital Tachograph & Understanding Pictograms

  • Will this course make me compliant?

    The course will show you exactly what you need to do in your role in order to be compliant using the digital tachograph however; the decision to be compliant and follow the advice and guidance is yours. We can only tell and show you what to do, it is up to you to implement it.

FAQ - Payments

  • How do I purchase a course?

    Click the ‘BUY NOW’ button on the course description pages and follow the on-screen instructions to create an account and complete checkout.

  • Do I have to pay VAT?

    Where VAT is chargeable it is included within the price of the course.

  • Will I get a VAT receipt?

    Yes, where VAT has been applied you will receive a full paid VAT invoice via email to the email address you used a sign up.

  • Do you offer payment plans?

    Yes. On our higher value plans we offer plans where you have the option to spread the cost of training over a set period. If a course offers a payment plan it will be visible on the course description page.

  • Do you carry out credit checks on payment plan customers?

    No, we do not do any credit checks

  • Do payment plans cost more?

    Yes, there is an increase in price of the overall cost of the cost when signing up to a payment plan however, you do have the benefit of training straight away without having to pay a big lump sum and spreading the cost over a period of time.

  • If I sign up to a payment plan but complete the course before the term of the plan do I still have to pay for the rest of the plan?

    Yes. By purchasing any type of training you are agreeing to our terms of business. Our terms of business state that all payment plans must be paid for in full regardless if you finish the course early.

  • What if my payment plan payment fails?

    Should any instalment payment fail then NTP have the right to charge a £20 administration fee. Should an instalment remain unpaid after 14 days of the agreed date of collection then the remainder of instalments will become immediately payable and a £35 administration charge will be applied to your account. Should funds remain unpaid, after 30 consecutive days from the initial failed monthly instalment, NTP Online Learning Academy have the right to instruct external agencies to collect these fees from students. In this case 10% will be added to the remaining balance outstanding to cover administration and collections fees. Your access to the course will be restricted from the date of the failed payment until the account is paid up to date.

  • How to I sign up to a payment plan?

    On the course description page choose the plan you want to sign up to and click BUY NOW. Follow the on-screen instructions to create an account and complete checkout. You will have to make your first monthly payment at the time of order, subsequent payments will be taken on the same day each month until the end of your plan.

  • Is your website secure to take payments?

    The site is safe, has a secure checkout and SSL certificate and payments are processed by stripe.

  • What payment methods do you accept?

    We accept all major credit and debit cards. You can also pay via PayPal.

  • What if I change my mind about doing a course after I have purchased it?

    A request should be made within 14 days of enrolment and addressed to NTP Online Learning Academy’s office in writing at which point we will refund the course fees minus an administration charge of £20 and minus the % of the course completion for online courses. Should this 14 day period have expired we, the company, have no obligation to return any monies paid for course materials or cancel any instalment packages. Any paper-based materials provided on a course must be returned in their original condition without any modifications to receive a refund on a qualification. If these are not returned then NTP reserves the right to refuse a refund even within the 14 day refund period. Should a student have accessed tutor support, had any assignments marked or accessed over 50% of the online materials provided then a refund is not available and NTP reserves the right to refuse a refund in this case even within the 14 day refund period.

FAQ - General Questions

  • How do I access the courses I have paid for?

    Click ‘SIGN IN’ using the link at the top of the page. Enter your username and password and click enter. You will then see your student dashboard and all the courses you have purchased

  • How long do I have access to my purchased course?

    All our courses come with 12 months access as standard

  • Do I have to complete a course in one go?

    No. You can complete the course over any period you like within the 12 months access so you can login and logout as much as you like

  • How will I know when my 12-month course expires?

    You will receive an email informing you that your course has expired

  • Is my purchased course transferable?

    No. This course is for you only. By purchasing a course you are agreeing to our terms that the course is for your sole use. Where companies are purchasing courses for their employees they agree that the courses will not be used for anyone else apart from the registered users they sign up.

  • What if I forget my login details?

    Click forgot password to receive a reset password email on the sign up page. If you’re stuck please call our support team on 01406 424500 or email customerservice@ntpservices.co.uk to request a password reset

  • I have purchased the course online but cannot access the course?

    Please call our support team on 01406 424500 or email customerservice@ntpservices.co.uk for assistance.

  • Do I receive a certificate?

    Most courses come with a certificate of training however, there are some that do not. It’s made clear on the course description page whether a certificate is included within the course

  • Who is the course certified by?

    NTP certify the training and this will be made clear on any certificates issued

  • How do I get my certificate?

    They are automatically issued to you and emailed upon completion of the course.

  • Do courses include exam fees?

    Any courses that have formal examinations do not include examination fees unless it is clearly stated on the course description page

  • If I fail my exams can I still log in to my course?

    Yes, you can login to the course as much as you need to through your access period of 1 year. Any exams you do will not effect your course access

  • What are the technology requirements to take an online course?

    You need a computer, laptop or tablet such as an iPad along with an internet connection. A printer is also desirable although not essential. The documents within the course are often within Microsoft Word, Excel and PDF's.

  • What happens if I don’t finish the course before my 12 months expires?

    You will have to purchase the course again.

  • What help or support will I get with the course?

    You have full support from our team for every course. Some courses come with special student groups, this will be made clear to you within the course. All students benefit from telephone and email support as well as in course support using our discuss feature.

  • How can I contact you?

    Via telephone Monday - Friday 9-5pm on 01406 424500. Via live chat on our website www.myoperatorlicence.co.uk . Via email to customerservice@ntpservices.co.uk or by Facebook or using the discuss feature within a course.