Welcome to NTP Online Learning. 

As a training company, we are not linked to or represent the Office of the Traffic Commissioner, DVSA or the DVLA,  however we will explain who the Traffic Commissioner is and how you can contact them or one of their departments. This post has been provided solely for information.

Navigating the world of transport and ensuring road safety is no small feat. The Office of the Traffic Commissioner is your go-to authority for licences, compliance, and regulations. Whether you’re a transport operator, a concerned citizen, or a professional seeking guidance, reaching out to the Office of the Traffic Commissioner can be a pivotal step towards resolving your queries. In this comprehensive guide, we’ll walk you through the ins and outs of contacting the Office of the Traffic Commissioner.

Who is the Traffic Commissioner?

Before diving into the how-tos of contacting the Office of the Traffic Commissioner, let’s briefly understand who they are and their role. The UK is split into 8 separate Traffic Areas, each having its own Traffic Commissioner overseeing and regulating the activities of individuals and companies operating heavy goods vehicles (HGVs), buses, and coaches (PSVs). Their primary focus is road safety, operator licensing, and ensuring fair competition within the transport industry. The Traffic Commissioners are supported by a team of caseworkers, based in offices in Leeds (although they sometimes work remotely), which is referred to as the Central Licensing Office. These caseworkers handle all the preliminary work before cases are forwarded to the respective Traffic Commissioner.

Why Contact the Traffic Commissioner?

The need to contact the Traffic Commissioner can arise for various reasons:

1. Licence Applications and Renewals: If you’re a transport operator looking to apply for a new license or renew an existing one, the Traffic Commissioner’s office is the place to start.
2. Compliance Concerns: If you suspect an operator or driver is not adhering to safety regulations or have observed questionable practices, contacting the Traffic Commissioner can help address these concerns.
3. Enforcement and Penalties: In cases where operators or drivers have violated regulations, the Traffic Commissioner can take enforcement actions and impose penalties.
4. Public Inquiries: Public inquiries are held by the Traffic Commissioner to address serious matters, such as cases of non-compliance, safety issues, or requests for license revocations.
5. General Queries: If you have general inquiries about the transport industry, operator licensing, or road safety, the Traffic Commissioner’s office can provide valuable information.

How to Contact the Traffic Commissioner:

• Online using The Vehicle Operator Licensing Service (VOLS) – The most convenient way to apply for new Operator Licences and make changes to an existing Operator Licence. 

• Email General Enquiries – enquiries@otc.gov.uk   You can email your queries or concerns to the Traffic Commissioner’s office. Make sure to provide detailed information and your contact details. 

• Email Updates and Changes to your Operator Licence – notifications@vehicle-operator-licensing.service.gov.uk  Ensure you quote your Operator Licence number. This email address can also be used by an Operator and a TM to notify the Office of The Traffic Commissioner of the resignation of a Transport Manager.

• Email Reference Driver Conduct – enquiries-driverconduct@otc.gov.uk  Relevant for enquiries concerning the Vocational Entitlement of your HGV or PSV Driving Licence.

• Phone – 0300 123 9000  All phone calls are handled by the central switchboard and routed accordingly. A phone call allows for immediate communication and clarification of doubts.

• Post – If you prefer traditional communication, sending a letter to “The Office of The Traffic Commissioner, Quarry House, Quarry Hill, Leeds, LS2 7UE”. Each individual Traffic Area has it’s own postal address. They can be found at the following link: https://www.gov.uk/government/organisations/traffic-commissioners/about/access-and-opening

Tips for Effective Communication:

1. Be Clear and Concise: Whether you’re writing an email or letter, or speaking over the phone, ensure your message is clear and to the point.
2. Provide Details: Include all relevant details, such as names, dates, locations, and supporting documentation. If you have an Operator Licence, quote your unique Operator Licence Number.
3. Be Respectful: Maintain a respectful tone in all communications. Remember, the goal is to resolve issues collaboratively.
4. Stay Informed: Familiarize yourself with relevant regulations and guidelines to facilitate a more productive conversation.
5. Follow-Up: If you are still waiting to receive a response within a reasonable timeframe, follow up on your inquiry.

Contacting the Traffic Commissioner is essential to maintaining road safety, ensuring compliance, and promoting fair practices in the transport industry. Whether you’re a transport operator, a concerned citizen, or a professional seeking guidance, the Traffic Commissioner’s office can assist you.

Following the steps outlined in this guide and adopting effective communication practices, you’ll be well-equipped to address your queries and contribute to a safer and more efficient transport landscape. Remember, unlocking success begins with a conversation.

Conclusion

As tempting as it is to reach out to us on the live chat facility, please be advised that we are not, nor are we linked to, the Traffic Commissioner, DVSA or DVLA and cannot advise on or assist with information directly relating to any applications or correspondence submitted to them.

We hope we have provided the information you need to contact the Traffic Commissioner’s Office. If you have any questions about this article or anything related to transport in England and Wales, please get in touch with us at our website. We would love to hear from you!